Where to write
Support
General inquiries, technical support, or billing questions.
We aim to respond within 24–48 hours.
Security & privacy
Privacy / data-rights requests, security questionnaires, DPA + sub-processor inquiries.
30-day SLA for GDPR/CCPA requests. To report a vulnerability, see our vulnerability disclosure policy.
FAQs & docs
Common questions, features, getting started, and product documentation.
Before you contact us
- Response time
- We typically respond to all inquiries within 24-48 hours during business days.
- Business hours
- Our support team operates Monday through Friday. Weekend inquiries will be addressed on the next business day.
Common topics
- Account & billingSubscription management, payments, credits
- Security programSOC 2 / ISO 27001 readiness + how we protect your data
- Sub-processorsThird-party services that process your data
- Privacy + GDPR/CCPAData protection, your rights, account deletion
- Product docsGuides, integrations, MCP server, and more
- Getting startedHow to use sprintrr, features, tutorials