FAQ

Quick answers about credits, plans, BYOK, teams, MCP, and data.

Does AI generation always cost a credit?

Yes — one credit per generation — unless you have Bring Your Own Key enabled (available on every plan), in which case generation runs on your own provider key and consumes no sprintrr credits. Manual work, tracking, exports, and the MCP API never consume credits.

What happens to unused credits?

They roll over up to your plan's cap and reset on your monthly reset date. See Plans & Credits for per-plan limits.

Who can use Bring Your Own Key?

Everyone. BYOK is available on every plan, including the free trial — there's no upgrade required. See Bring Your Own Key.

Do my credits disappear while BYOK is on?

No. They're paused, not consumed — your balance is preserved and available again as soon as you turn BYOK off.

Can I edit an AI-generated project?

Completely. Every milestone, task, estimate, and the suggested stack is editable, and you can add or delete anything. AI generation produces a strong first draft, not a locked plan.

How is time tracked?

Automatically, based on task status. Time accrues while a task is In Progress and stops when it leaves that status; re-entering resumes accrual. See Tasks.

How does milestone progress work?

It's calculated automatically from the status of the tasks assigned to the milestone — you never set it by hand. See Milestones.

What's the difference between a personal and team workspace?

Personal projects are private to you. Team projects are shared with team members per their role, and teams use a pooled credit balance. See Teams.

How do I tag a teammate in a comment?

Type @ in a task's comment box and pick a team member from the list. They get a dedicated "you were mentioned" notification. Mentions only appear in team workspaces (a personal task has no one else to tag). See Comments.

Can AI tools change my projects?

Yes — via the MCP integration. Every MCP change is recorded in the Activity feed as source: mcp with the key name, so automated edits are auditable and distinguishable from manual ones.

I lost my MCP API key — can I recover it?

No. Only a hash is stored, so the full key is shown once at creation. Revoke the old key and create a new one. See MCP → Security.

Can I export my data?

Yes — tasks, milestones, or a whole project as CSV/JSON, plus reusable templates. See Data & Export.

How do I cancel?

Settings → Billing — cancel anytime; access continues until the period end, and you can reactivate before it lapses. See Plans & Credits.

Still stuck? See Troubleshooting.